We offer FREE UK mainland delivery on every product within our range.
All products have a clear indication as to the time scale you should expect for delivery of that particular item.
The product(s) will be delivered to you at the shipping address provided with your order
All our delivery times are based on the number of working days and are a guide only and so quoted in good faith but shall be non-binding.
Delivery will be usually be made between 9.00 am and 5.00 pm on business days and during such hours you will need to make sure we are able to access the address for delivery in order to deliver the goods.
Saturday morning deliveries are available on request and will be subject to an additional charge. To ensure this is the case, we advise that you discuss this with a member of our team before you place an order.
Bespoke products will require longer to allow for their manufacture. We will give you an estimated delivery time at the time of your order.
Bespoke, made-to-order products cannot be accepted back into stock.
Standard deliveries are made to the kerbside as per standard transport practices.
Other delivery options are available on request only, so please contact one of our sales advisors to discuss your particular requirements.
Goods may only be returned if they are unused, unassembled, in their original packaging and in resalable condition. Return carriage charges apply.
We are able to offer an express delivery service on selected products only.
For more information and to clarify whether we can help, please call our sales team on 0333 444 8223 or email: firstname.lastname@example.org.
If for some reason we are unable to fulfill the order within the time frame specified, we will contact you directly as soon as we are aware to discuss the delay.
You will always have the option to cancel your order if you would rather not wait, although bespoke orders will have a cancellation charge applied.
We ask customers to note that we cannot be held responsible for delays in transit once the product(s) have been dispatched.
Some of our products are heavy and bulky. Items ordered in bulk quantities may be delivered on a pallet and might need to be unloaded with the aid of special equipment such as a fork lift truck or with additional manpower.
You shall be responsible for all arrangements to unload and store the goods when delivered to you.
Please be aware most of our products are delivered by lorry or large vans, and will require appropriate access, our couriers may not be able to move your goods far from the vehicle and may need assistance when unloading.
You must notify us of any access issues or inability to accept delivery from certain types of vehicle such as side loading trucks when ordering under ‘Special delivery instructions’, indicating additional contact details if required.
If you anticipate or have any doubts as to whether your may have difficulty with unloading your order, you must tell us this when placing your order.
In rare cases we may need to charge extra if we have to provide an alternative method of delivery to our normal service.
You must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.
If you refuse to take delivery of any goods and/or to allow performance of the services then we shall be entitled to withhold delivery and/or performance of any other goods, and reserve the right to charge a re-delivery charge.
DELIVERY WITHIN THE EU
Delivery within Europe is available on many of our products. For more information please call to speak to one of our team on 0333 444 8223 or email: email@example.com to see if we can help.
We can deliver worldwide, but unfortunately are not yet able to process this facility online. Please contact us via email: firstname.lastname@example.org or via telephone on 0333 444 8223 for a quotation.