GENERAL FAQ's

COMPANY

No we are not a manufacturer. All of our products are sourced and supplied from the industries leading manufacturers of access control bollards and barriers. Over the past 10 years we have installed, tested and approved every single product before we included them within our range, because if we're not happy, how can we expect you to be.

Yes you can. We only ask that you make an appointment before you arrive.

We do not carry out site survey’s to provide a quotation for either supply only or supply and installation. 

If you need a quotation for something that is not listed on our website, we are more than happy to oblige, other wise the price you see on our website is the price you pay. Discounts for bulk orders are detailed with each product.

SHIPPING

Yes, we offer FREE UK mainland delivery on all orders over £75.00. 

Please Note: Delivery to the Scottish Highlands, Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man & Northern Ireland will incur additional charges which will be detailed in the shopping cart before you checkout.

Due to the weight of our products, deliveries to the Scottish Highlands, Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man & Northern Ireland will incur a weight based surcharge, which will be detailed during your checkout. 

Next day delivery can be requested but it is not something we offer as a standard shipping option. Due to the nature of our products, many of them are hand built to order so we would need to check on the availability before you place an order. So if you need something in a hurry, give us a call and we will see what we can do.

PLANNING

So long as it is being positioned onto your own private land, then you do not need any planning permission to install a bollard.

So long as it is being positioned onto your own private land and you own the parking space, then you do not need any planning permission to install a parking post.
However, if your property is rented, you may need permission from your landlord or property owner.

Yes we can, although it needs extra care when cutting the driveway and reinstating around the bollard, which is why our operatives carry coloured concrete dyes to ensure the reinstatement matches the colour of your resin driveway as close as possible.

To get the most out of your parking post and keep your parking space secure and safe for other users of the car park, we recommend a parking post is positioned in the centre of your parking space and at least 3 feet away from the front of your bay. This will ensure your post does not get damaged by other users of the car park and also gives you enough room to drive into your space without driving onto your post. 

Most definitely. This is a cost-effective way of keeping your vehicles secure, especially on a large driveway with a wide entrance. 

SPACING'S

This would depend on the type of vehicles you have but as a general guide, the gap between each bollard should be 1.3 - 1.5 mtrs. This will ensure your driveway is secure.

For the maximum level of anti ram raid protection in front of a roller shutter, the gap between each bollard should be no more than 1.3 mtrs. This is the gap your insurance company would stipulate to ensure you have the highest level of protection. 

So long as it is a private road, yes you can. To give you a high level of access control, we recommend you allow for a drive through gap between each bollard of 1.3 - 1.5 mtrs. One thing you should bear in mind is the emergency services. How would they get through the bollards in an emergency? To ensure the bollards meet the general standard, we suggest you have a retractable or removable bollard that can facilitate an FB padlock. Most of our high-security telescopic or removable bollards can be adapted for this purpose, so give us a call before you order so we can amend your order directly. 

LOCKS & KEYS

Yes they are. Every high-security telescopic bollard within our range is built with the 'Award Winning' 10 pin integral push button top lock developed by Cam-Lock. These locks are designed and engineered to be pick and drill proof.

No they can't. The keys supplied with the high-security telescopic bollards are only available through us if and when you need them. We order replacement keys direct from Cam-Lock to match the code on the keys supplied with your original bollard. 

Some products are supplied with their own padlock, but as a rule we do not sell padlocks separately as they are very difficult to guarantee. They get dropped and can easily seize if not lubricated on a regular basis. You should obtain a suitable padlock from a reputable supplier once you receive your bollard.

Yes you can. We do not charge any extra if you wish to specify the keyed alike option with your order.

Yes you can. We keep a secure confidential record of the keys supplied with your order, so if you need to order extra keys at a later date just give us a call, as we will need to check you are who you say you are.

OUR INSTALLATION SERVICE

'Supply & Install' is offered as an option with each product. Simply select this option, complete your order and leave the rest to us. Your operative will be in touch within 48 hours.

Our teams aim to complete the installation of your product(s) within 21 days from the time of your order.

As standard, products ordered with 'Supply & Install' are delivered to the delivery address provided before the date of your installation. The availability and expected delivery time will be detailed with the product.

Yes you can, but you would need to contact us before placing an order as there would be an extra charge of £25. Otherwise your product(s) will be delivered to your address before the date of your installation.

Absolutely. If you find someone else to do the installation or you feel you can do the work yourself, then of course you can have a full refund of the installation rates you have paid. We only ask that you give our teams at least 7 days notice to avoid them losing a days work.

Yes we do. Multiple installations of the same product at the same location will qualify for a discount based on the quantity of installations you plan to order. Discounts of up to 10% are shown with each product for installations of 3 or more.

Our installation service most of the UK mainland but we do not install everywhere. To confirm your area is covered, a postcode map showing the areas we cover can be viewed on our installation information page.

The areas we cover

Your installation team will be contacting you within 48 hours of your order to arrange a suitable installation date. If you are busy when they call, they will leave you a voicemail or send you a text to call them back.

We can not guarantee any specific date. However, it does not hurt to ask your operative when they contact you.

As a rule no, our operatives do not carry out installations during the weekend or on Bank Holidays, although it does not hurt to ask your operative when they contact you. Bear in mind that there would be an extra charge if they can accomodate your request. agreed 

All of our installation teams are fully insured with a liability of up to £5m. This insurance covers all ground works down to a depth of 1.5 mtrs.

Every installation is guaranteed not to fail for a period of 12 months. This guarantee also applies to the surface reinstatement undertaken on your property.

The person responsible for the order or a designated representative must be on site when your installation team arrive on site. Your team will expect them to show where you want your product(s) fitted and they will be asked to complete and sign off the work and accept the keys to your product(s).

If you need to be somewhere else during the work and have to leave, we would ask that you communicate this with the team before you leave.

Yes they will, removal of the excavated spoil is included within the installation charge and disposed of at our own waste facility.

WHATS INCLUDED (INSTALLATIONS)

The 'Supply & Install' price includes your product, travel, labour, and all materials required to complete your installation.

On every deep ground excavation, we always carry out a visual check on site, along with a CAT scan to detect any underground services. This scan is included within the installation charge, and is one of the most important safety aspects of our work.

Yes they are, all of the materials are included within the installation charge. You don't need to provide anything. 

Yes they will, all of our installation teams are fully equipped and will provide their own water and electricity to complete the work.

EXTRA CHARGES (INSTALLATIONS)

If you don't notify your installation team before they arrive on site, an aborted site charge of £65 + vat will apply. 

No parking post should be driven onto. They are not built to withstand the weight of a car so you would probably damage your post and invalidate your guarantee as this type of damage is not covered. The post must be bridged by the wheels of your vehicle, so if it is positioned correctly it will give you many years of service.

If we detect any underground services that prevent us from carrying out any deep ground excavation, and the installation team have exhausted every effort to find a solution, and you wanted to cancel your order without having an alternative product, an aborted installation charge of £65 + vat would apply for what we call a 'no fault' aborted site visit.

Should this ever happen, and the team have exhausted every effort, we would offer you an alternative solution which you do not have to accept. Alternatively you can simply cancel your order and have a full refund, less the £65 + vat 'no fault' aborted site fee.

Yes there is. We would advise that you tell your installation team when they contact you, as it will all depend on the type of removal. Any extra charge can then be discussed and agreed in writing before your team arrive on site.

GENERAL

We would recommend you don't. A parking post is designed to reserve your parking space and nothing else. 

Unfortunately not. We can not be held responsible for any damage to your product, no matter how it is caused. Our aftercare repairs service is on hand to help you should the worst ever happen. 

Unfortunately not. To be able to utilise our installation service and benefit from our installation rates, we will only install products that have been ordered directly from within our product range.

Yes you can. Your installation team will carry all of the necessary fixings for the surface you have.

This will vary from job to job and will depend on the type of material on the site. Under normal circumstances, a  telescopic bollard would be installed within 1 hour.
Heavy duty 'JUMBO' bollards can take longer, due to the larger specifications of the bollards and subsequent installation depth required.

You should expect a single surface mounted parking post to be installed within 1 hour.

Yes you will. Bulk order installation discounts of up to 10% are automatically applied to your order of 3 or more installations of the same product at the same location.

Under normal circumstance you can use your product(s) as soon as they are installed unless your team advise you otherwise.

AUTOMATION

Yes they do. The power supply to the systems control panel should have it's own designated 5 - 15amp feed. All of the various systems will detail the power supply you need. We also recommend you add a power surge protection unit along the power supply.

No it is not. The control panel will need to be housed inside your house or garage, but if it needs to go outside on a wall of fence, you will need to mount it inside an IP rated weatherproof cabinet. 

Yes they are. All of the automatic bollards within our range are supplied pre-wired with approx 6-9 lin mtrs of cable. This cable simply needs to be connected back to the control panel.

If you need to extend the cables, we supply all of the coloured cables in 50 or 100 metre rolls, which means you can easily add more cable without the hassle of putting labels on any of the wires.

Click here to view and order the cable. 

To avoid affecting your guarantee, we advise that any cable extensions are carried out above ground inside an IP rated weather proof connection box. 

Yes they are. To make the installation as easy as possible, all of the cables are colour coded, so all you need to do is make sure the associated colours go to the correct terminals.

The control panel supplied with your bollard system has been designed to ensure the connection and set up from your bollards is a straight forward process. Our customers receive our own easy to follow instructions and if you ever need any help, one of our technical team is on hand to offer you assistance.

Yes we do, but it would obviously depend on where you are based. If you would like to have one of our technical team commission the system for you, simply give us a call to see what we can do.